Policy Section
Here you'll find our Terms & Conditions, as well as our Privacy Policy
Terms & Conditions
1. INTRODUCTION
These Terms & Conditions ("Agreement") set forth the legal agreement between Neuvia AI, a local business growth agency, and the Client regarding the provision of business automation, marketing strategy, and digital infrastructure services. By engaging Neuvia AI’s services, the Client agrees to the terms below.
2. SERVICE OVERVIEW
Neuvia AI delivers complete growth systems through the following service pillars:
2.1. Automation Systems
Prospect attraction and nurturing automations
CRM setup and management
SMS, email, and chatbot implementation
Calendar and appointment workflow automation
2.2. Marketing Strategy
Strategic and persuasive sales copywriting
Funnel design and conversion optimization
Organic growth and local SEO
Full-funnel campaign deployment (excluding paid ads)
2.3. Web Development
High-converting branded websites
Hosting, technical setup, and optimization
Domain and SSL setup
Mobile and performance tuning
3. AGENCY-SPECIFIC PROTECTIONS
3.1. Performance Disclaimer
Neuvia AI provides best-effort services but does not guarantee specific financial or operational outcomes.
3.2. Market Conditions
Client understands that results may vary due to market forces beyond Neuvia AI’s control.
3.3. Industry Compliance
Clients are responsible for ensuring their own compliance with industry-specific regulations.
3.4. Platform Dependencies
Neuvia AI leverages third-party platforms (e.g., GoHighLevel, Zapier) and is not liable for platform changes, downtime, or data loss.
3.5. Client Cooperation
Timely feedback, approvals, and information delivery are essential. Delays or lack of responsiveness may affect service outcomes and timelines.
4. SERVICE DELIVERY EXPECTATIONS
4.1. Timelines
Initial setup typically takes 2–4 weeks depending on package and client responsiveness.
4.2. Optimization
All services include ongoing refinement and optimization based on data and campaign performance.
4.3. Reporting
Monthly performance summaries and recommendations will be shared.
4.4. Revisions
Neuvia AI offers 1–2 rounds of revisions per project phase unless otherwise stated. Additional revisions may incur fees.
4.5. Support
Emergency support response within 24–48 business hours. Ongoing support via email and video call.
5. CLIENT DATA & CUSTOMER MANAGEMENT
5.1. Data Separation
Client business data and customer data are handled separately, with secure and isolated processing.
5.2. Data Processing Consent
Client consents to Neuvia AI’s access and processing of data strictly for service execution.
5.3. Privacy Compliance
Clients are responsible for ensuring customer privacy and acquiring communication opt-ins in compliance with A2P, TCPA, and GDPR/CCPA.
5.4. Retention & Deletion
Client data will be stored for 60 days post-termination unless otherwise agreed upon in writing.
5.5. Cross-Client Isolation
No customer or operational data will ever be shared across clients.
6. PRICING & PAYMENT
6.1. Packages
Starter – $997/mo
Growth – $1,497/mo
Scale – $2,497/mo
All tiers may require a one-time setup fee (varies by scope).
6.2. Payment Terms
Monthly billing is prepaid via card or bank transfer.
Setup fees are due before work begins.
Payments not received within 7 days of due date may result in service suspension.
6.3. Refunds
No refunds on setup or monthly service fees. Service is time-and-effort based, not performance-contingent.
6.4. Upgrades/Downgrades
Clients may adjust packages with a 14-day notice before the next billing cycle.
7. INTELLECTUAL PROPERTY
7.1. Ownership
Clients own custom-built assets (funnels, sites, automations) once final payment is complete.
7.2. Licensing
Sales copy, graphics, and web content delivered are licensed for use by the client. Neuvia retains the right to reuse frameworks, strategies, and templates.
7.3. Replication Rights
Clients may not resell, duplicate, or redistribute Neuvia-built systems outside their business without written permission.
7.4. Branding
Neuvia AI may use the client’s logo/brand in case studies or portfolios unless otherwise requested in writing.
7.5. Method Protection
Custom methods, processes, and proprietary AI workflows remain the intellectual property of Neuvia AI.
8. COMPLIANCE REQUIREMENTS (A2P, TCPA, GDPR, CCPA)
Neuvia AI implements communication systems in compliance with U.S. and international data regulations. Clients are responsible for:
Obtaining explicit opt-ins for customer messaging
Providing unsubscribe/opt-out functionality in all communication
Maintaining records of lead consent
Limiting message frequency and honoring communication preferences
Ensuring clear disclosure of chatbot/automated messages
Following double opt-in where applicable
Acknowledging that Neuvia AI is not liable for misuse of automation or compliance failures on the client’s part
9. TERMINATION & TRANSITION
Either party may cancel with 30 days’ written notice.
Setup fees and prior month’s payments are non-refundable.
Upon termination, Neuvia will provide transition assistance and export of relevant data upon request.
Service termination does not release the Client from any outstanding payment obligations.
10. LIMITATION OF LIABILITY
Neuvia AI shall not be liable for incidental or consequential damages.
Liability is limited to fees paid in the last 60 days.
Neuvia is not responsible for platform outages or changes to third-party tools.
Clients accept the risks inherent in digital growth, including market volatility and campaign performance.
11. PROFESSIONAL SERVICES STATEMENT
Neuvia AI provides implementation, optimization, and advisory services, not legal or tax counsel.
All strategic recommendations should be validated by client-side advisors.
12. DISPUTE RESOLUTION
Disputes shall first attempt resolution through informal negotiation.
If unresolved, arbitration will be conducted in Wyoming under local laws.
Clients waive the right to pursue class action claims.
13. GENERAL TERMS
This Agreement is the full and final understanding between both parties.
Any change requests outside scope must be agreed upon in writing and may incur additional costs.
Client shall not solicit or hire Neuvia AI employees or contractors without written permission for 12 months post-contract.
Privacy Policy
1. OVERVIEW
Neuvia AI ("we", "our", or "us") is a local business growth agency that builds automation systems, marketing strategies, and web infrastructure for service-based businesses. This Privacy Policy describes how we collect, use, protect, and share data across our operations and services.
We operate in dual roles:
As a Data Controller when handling our own business operations or direct clients’ information
As a Data Processor when managing customer data on behalf of our clients (e.g., prospects who fill out forms on client websites)
2. WHAT DATA WE COLLECT
A. Client Business Data (Controller)
Business contact and billing info
CRM and customer list uploads
Branding assets (logos, copy, images)
Marketing performance data
Payment and invoicing details
B. Client Customer Data (Processor)
Collected and processed on behalf of clients:
Names, phone numbers, emails, location
Communication history from SMS, email, or web chat
Purchase history and service preferences
Behavior in sales funnels (e.g., form abandonment, click-through)
Consent timestamps, opt-in forms, and unsubscribe records
C. Website & Digital Analytics Data
Collected through Neuvia-built websites and client integrations:
IP addresses, browser/device info, session data
Form submissions, chatbot interactions
Visitor behavior (scroll, clicks, page views)
A/B test variants and conversion rates
Referrer and UTM tracking for campaign attribution
3. PRACTICAL DATA FLOW EXAMPLES
A lead visits a client website built by Neuvia → submits a form → their info is routed through automation tools → messages are sent via integrated SMS/email tools → analytics track opens, clicks, and engagement.
Neuvia aggregates this data for the client’s monthly report → we never mix data between clients or use it for Neuvia’s own marketing unless explicitly permitted.
4. LEGAL BASES FOR PROCESSING
We process personal data based on:
Contractual obligations (e.g., client onboarding and support)
Legitimate interests (e.g., optimizing client campaign performance)
Consent (for automated messages, cookies, or web tracking)
Legal compliance (e.g., TCPA, GDPR, CCPA)
5. WHEN WE ARE A CONTROLLER VS. PROCESSOR
Data Controller
When collecting data from clients for billing, communication, onboarding, or analysis
Data Processor
When managing and storing customer data on behalf of clients for marketing, messaging, and CRM workflows
We execute Data Processing Agreements (DPAs) with our clients to clearly define roles, responsibilities, and compliance terms.
6. CLIENT RESPONSIBILITIES
When Neuvia builds systems that process customer data, the client is the data controller. Clients are responsible for:
Securing lawful customer consent
Providing opt-out options in all outbound messaging
Adhering to regional regulations (e.g., GDPR, TCPA)
Managing customer data access and deletion requests
7. SHARED RESPONSIBILITY MODEL
Neuvia AI ensures system compliance, encryption, and platform integrations. However, clients must ensure:
Lawful customer data collection
Use of compliant lead generation practices
Use of accurate, up-to-date customer lists
That messaging content aligns with legal guidelines
8. INDUSTRY-SPECIFIC PRIVACY CONSIDERATIONS
We serve many regulated service businesses (e.g., automotive, healthcare, wellness). Neuvia AI:
Avoids storing sensitive PII (e.g., medical records or payment info) unless explicitly agreed upon
Implements opt-in language appropriate to niche compliance standards
Supports privacy documentation requirements (e.g., TCPA text consent wording for mobile detailers)
9. WEBSITE AND LEAD DATA
Websites and landing pages we create may collect:
User location and device information
Form submissions for lead generation
Heatmaps, scroll tracking, or click analytics
SEO tracking data via Google Search Console
Pixel data from Meta/LinkedIn for remarketing
Cookies & Tracking:
We or our partners may use cookies to enhance UX, improve campaign performance, and provide conversion attribution.
Users may manage cookies through browser settings or opt-out banners (where required).
10. DATA USAGE FOR MARKETING & SALES
We may process the following to improve campaign performance:
Lead scoring (based on interactions, tags, and activity)
Customer journey tracking (e.g., how far they progress in the funnel)
Attribution analysis (to determine which campaign/channel led to a conversion)
A/B testing (to improve website copy, buttons, or offer placement)
11. THIRD-PARTY SHARING
We share data only with vetted providers necessary for service delivery:
CRM & Automation Tools (GoHighLevel, Make, Zapier)
Email & SMS Providers (Mailgun, Twilio)
Hosting Services (Google Cloud, Cloudflare)
Analytics (Google Analytics, Meta Pixel)
Payment Processors (Stripe, QuickBooks)
Social Platforms (Instagram, Facebook) — if integrated for ad campaigns
All providers are contractually bound to handle data securely and comply with relevant privacy laws.
12. DATA RETENTION & TERMINATION POLICIES
Client business data is retained for the duration of the contract + [Insert Data Retention Period, e.g., 12 months].
Customer data processed on behalf of clients is deleted after project completion unless otherwise specified.
Data can be exported upon termination.
In the event of a business sale or acquisition, clients will be notified before any data transitions.
In emergency scenarios, access will be provisioned to designated contacts to maintain business continuity.
13. SECURITY MEASURES
Neuvia AI protects data via:
SSL encryption on all sites
Role-based internal access to systems
Password and 2FA-protected client portals
Data backups and incident response protocols
Periodic security audits of third-party tools
Client-submitted credentials stored securely
14. USER RIGHTS
Depending on your jurisdiction, you may:
Access or correct your personal data
Request deletion of your data
Withdraw consent at any time
Opt out of marketing communications
File a complaint with your local data authority
For such requests, email [PRIVACY EMAIL] or contact [DPO CONTACT].
15. POLICY UPDATES
We may update this policy to reflect legal or operational changes. Major updates will be announced via email or in your client dashboard.
16. CONTACT
For privacy inquiries, data access requests, or to submit a complaint:
Company: Neuvia AI
Address: 201 Allen St, New York, NY 10002
Email: [email protected]
Phone: +1 307-797-4874